Product support

Some notes and guidelines before you submit a support request

  • Please contact us in English only - messages written in another language will remain unanswered as we do offer support in English exclusively
  • Before contacting us, please check our FAQs, as most of the common problems and questions are listed there. Thank you!
  • Complimentary product support is available to registered users only. An active product support / product update service plan is required
  • We do offer support for our products only. We do not offer any general support for problems with Windows, or any other third party software product. Such support requests will remain unanswered

Support Requests + contact

Submit new support request and access existing support tickets

Support is only available online and only through our support center. We do not offer support in any other way, like through Skype, Live Messenger, or similar. There is no phone support available.

Trial / demo version users: please refer to the product help file or our FAQs. Further product support is available to registered users only. If you have an order or sales related question, please check our FAQs.

Registered users: please check our FAQs before you contact us, because most of all common problems are mentioned there with solution suggestions. If your problem is not listed in our FAQs, you may contact us for all support requests regarding your licensed product through our support center.

Softwaredevelopment and Distribution GmbH

Before contacting us, please check our FAQs.

Please submit any support request or any other requests via our support system. This is the fastest way to receive a reply to your request.

Our physical address is the location of our management only. Support is not available through it. We also do not offer telephone or FAX support.

Please check our disclaimer and other legal notes.


Totalidea Software GmbH
Julius-Plücker-Straße 5
42897 Remscheid

Managing Director: Stefan Kuske
Tax ID: 126/5749/0375
VAT ID: DE215371796
Amtsgericht Wuppertal HRB 12278

Responsible i. Acc. with §6 Sect. 2 MDStV:
Stefan Kuske