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If you have questions related to orders and purchases,
please see our Order and Sales FAQ
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If you are looking
for our return and refund policy, please
check this
website
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Before contacting us, please check the
product FAQ website, as most of the
common problems are listed there. Thank you!
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If you need help with
placing an order
click here
Some information and guidelines for your
support request:
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Please write in
English only - we do not
offer support in any other language. |
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Complimentary product support is available to
registered users only
who have purchased one of our products within the last 12 months. |
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We do offer support for our products only. We do not offer
any general support for problems with Windows, or any other third party software
product. Such support
requests will remain unanswered.
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Complimentary (free) support is available to registered
users only within 12 months after purchase of a Totalidea Software product.
TweakVI subscribers get free support within their active subscription period.
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We do need a
detailed description of your problem in order to offer
support and to answer your request. If you do not include enough details to
describe your problem, we cannot assist you!
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Note that support requests are
answered in the order they do come in. That
means that it is possible that you cannot expect an immediate reply! There is no support available on weekends and
business-holidays.
Support is only available online and
only through our support center. We do
not offer support in any other way, like
through Skype, Live Messenger, or
similar products. There is no phone
support available.
Trial / demo version users: please
refer to the product help file or the
product FAQ website. Further product
support is available to registered users
only. If you have an order or sales
related question, please check
this website.
Registered users: please check the
specific product's FAQ
website before you contact us, because most of all common problems are
mentioned there with solution
suggestions. If your problem is not
listed on the product's FAQ website, you
may contact us for all support requests
regarding your licensed product through
our support center, which is accessible
at
http://support.totalidea.com
We do offer
support in English only - please do not send your mail in any other
language as such emails will remain unanswered. Ensure that you include your full
name and Order ID.
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